Job Description

Job Description

Job Description

Located in Tampa, FL

Salary: $18/hour

Customer Service Representative (Bilingual Preferred- Spanish/English)

Tampa, FL 33634

$18/hour

Mon-Thurs 9:30am-5:30pm, Friday 9am-5pm

We're seeking a friendly and professional Customer Service Representative fluent in Spanish and English highly preferred to join our team. In this role, you'll be the first point of contact for customers, helping resolve issues, answer questions, and ensure a positive experience across every interaction.

Key Responsibilities

• Provide exceptional customer support via phone, email, and in-person interactions
• Assist Spanish- and English-speaking customers with product or service inquiries
• Troubleshoot and resolve customer concerns in a timely and empathetic manner
• Accurately update customer records and document interactions in CRM systems
• Educate customers on products, services, and account information
• Follow up with customers to ensure satisfaction and issue resolution
• Escalate complex issues to appropriate departments when necessary
• Support walk-in customers and assist with general office tasks as needed

Qualifications

• Bilingual fluency in Spanish and English
• High school diploma or equivalent
• 1+ year of experience in customer service, retail, or call center environments
• Strong communication and active listening skills
• Proficient with computers, email, and customer service software
• Ability to multitask and remain calm under pressure
• Positive attitude and team-oriented mindset

Top Skills for Success

• Bilingual communication and cultural sensitivity
• Conflict resolution and problem-solving
• CRM and data entry accuracy
• Time management and multitasking
• Customer satisfaction and relationship building
• Adaptability and professionalism

Apply today to join a team that values communication, compassion, and customer-first service. Help us make a difference-one conversation at a time.

#3379NW

Express Office: Tampa (Northwest)

5011 West Hillsborough Avenue

Suite C

Tampa, FL 33634

Job Tags

Work at office,

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