Job Description

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

About Us

Childrens Dental Specialty is a modern, patientfirst pediatric and orthodontic practice known for friendly, fivestar visits and excellent clinical outcomes. Were growthminded, teamoriented, and serious about systems, service, and smiles. Our next Office Manager will be an experienced operator who has already run a successful dental practice and can bring playbooks, accountability, and heart to our team and families.

The Opportunity

Youll be the integrator who keeps the business humming - leading people, optimizing the schedule, owning the revenue cycle, and delivering an exceptional parent/patient experience every day.

In your first 90 days, success looks like:

• 
  Morning huddles and weekly scorecards running on time - with clear priorities and followthrough

• AR over 90 days trending down , clean claims/appeals, and collection % moving toward goal

• Schedule optimization (doctor + hygiene + ortho) with strong confirmation and reduced noshows

• Consistent 5star review cadence and same/nextday treatment conversion improvements

What Youll Lead

• 
  People & Culture: Hire, onboard, coach, and performancemanage the front office team (front desk, scheduling, treatment/financial coordinators, insurance). Conduct 1:1s and run effective huddles/meetings.

• Patient Experience: Own the wow - from first call to checkout. Resolve escalations with empathy and speed; keep our reviews and reputation strong.

• Scheduling Mastery: Build productive, templatedriven doctor/hygiene/ortho days; tighten confirmations and reactivation; protect sameday opportunity.

• Revenue Cycle: Insurance verification, treatment plan presentation, claims submission/attachments, appeals, AR followup, payment plans, daily deposit balancing, and monthend closes.

• Compliance & Records: HIPAA/OSHA readiness, accurate charting/consents, and clean data.

• KPI Reporting: Track and improve show rate, reappointment %, case acceptance, production/collection %, AR aging, and unscheduled treatment - leveraging Dentrix and Dental Intel .

• Systems & Projects: Create/optimize SOPs, implement checklists, coordinate marketing/admin projects, and partner closely with clinical leads.

MustHaves

• 
  Proven success as a Dental Office Manager (youve run a highperforming office; pediatric and/or orthodontic experience strongly preferred)

• Enthusiastic, verifiable references from doctor/owner and past teammates

• Strong leadership presence: hires well, coaches well, holds the line kindly and firmly

Revenue cycle expertise (eligibility, claims, AR, appeals) and schedule optimization

Job Tags

Work at office, Day shift,

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