Job Description

Job Description

Job Description

Description:

Summary

The Event & Guest Experience Manager supports the successful execution of onsite private events at Tamayo by serving as the on-site liaison between clients, the operations team, and the kitchen. This hybrid role focuses on day-of event execution, administrative coordination, and exceptional guest service, while also assisting with smaller event bookings and periodic sales outreach. This position is ideal for someone with strong hospitality instincts, attention to detail, and a leadership presence who is looking to grow their career in events and restaurant operations.

Essential Functions

Event Execution & Client Service:

• Serve as the on-site point of contact and supervisor for all events
• Greet and check in with event hosts upon arrival
• Lead and direct FOH team during events as a floor supervisor
• Act as a communication bridge between the sales team, kitchen, and FOH staff
• Ensure BEOs are executed accurately and service standards are maintained
• Monitor all events in progress and proactively resolve issues as they arise

Administrative Responsibilities:

• Distribute BEOs and event folders weekly to the ops and culinary teams
• Assist with post-event wrap-up including discrepancy reports and financial closing procedures
• Manage event inventory and coordinate supply needs (ordering linens, rentals, etc.)
• Support the ops team with staffing coordination based on upcoming event needs

Client Communication:

• Contact clients two weeks prior to their event to confirm menus, finalize logistics, and detail the BEO
• Provide personalized support in advance of the event to ensure a smooth guest experience
• Maintain professional and timely communication with clients throughout the planning process

Sales & Outreach:

• Handle inquiries and book smaller events (under 20 guests)
• Support the Sales Manager with outreach and prospecting during slower event weeks

Compensation Structure:

• Hourly Rate: $23–$25/hour based on experience (Estimated $48,000–$52,000 annually at 40 hours/week)
• Commission:
• 0.75%–1% on all executed events (~$10,500–$14,000 annually based on projected sales)
• 4% on smaller events personally booked (~$2,000–$4,000 based on past averages)
• Estimated Total Compensation: $60,000–$70,000 annually

Role Profile & Growth Path:

This is an entry- to mid-level hospitality leadership role with strong potential for growth. The position includes a commission structure and a clearly defined path to transition into a salaried leadership role. Ideal candidates will have experience as a FOH lead, catering captain, event coordinator, or early-career event manager. Success in this role requires strong communication, organizational skills, and the ability to lead by example in a fast-paced environment.

Work Environment:

This position is entirely on-site at Tamayo. A typical week includes administrative preparation, floor supervision during events, and direct client interaction. Flexibility is required, as the schedule includes evenings, weekends, often supervising multiple events per day.

Physical Demands:

• Ability to stand and walk for extended periods (up to 10–12 hours per day during events)
• Lift and carry up to 30 pounds (event supplies, linens, BEO folders, etc.)
• Frequent bending, lifting, and movement across kitchen, dining, and office areas
• Use of standard office equipment (computer, printer, phone) for administrative tasks

Competency:

• Professional appearance and excellent interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Positive and determined attitude
• Experience with Tripleseat, Aloha, Toast, or Microsoft Office/Teams preferred

Position Type/Expected Hours of Work:

This is a full-time position requiring flexibility to work nights, weekends, and holidays based on the event schedule. A minimum of 40 hours per week is expected.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities. Duties and responsibilities may change at any time with or without notice.

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