Job Description

Job Description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.  

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.  

Position Overview :

The Field Deployment Tower Technician is responsible for installing, troubleshooting, and maintaining wireless and tower infrastructure, including microwave and millimeter-wave equipment, routers, switches, fiber, and copper cabling. The role requires working at heights, tower climbing and rescue certification, and strong technical skills in networking, RF awareness, and DC/AC practices.

A Day in the Life of the Field Deployment Tower Technician:

• Perform installations, troubleshoot and repair of Wave infrastructure including network connections from microwave and millimeter-wave radio headend to backbone equipment/hardware (interior and exterior).
• Tower Inspections and PMI's - new and existing – perform PMI’s and correct potential issues.
• Part of a 24/7 on-call rotation.
• Perform connects and disconnects, upgrades, downgrades, and relocates; install additional hand-offs and install or remove equipment
• Network Equipment Installation and Troubleshooting:
  o Radio installation - microwave and millimeter-wave equipment.
  o Routers and Switches
  o Cable Placement -Terminations and Splicing - Optical fiber and copper.
  o Wi-Fi Equipment - indoor-outdoor
• Basic DC/AC installation, knowledge and best practices.
• As-Builts and Documentation – Create build history/document and upload to the internal Wiki.
  o Perform Site Survey
• Various tasks and special projects assigned by manager associated with the organization and company with the emphasis of driving efficiency and optimization.

What You Bring to the Table: 

• Required to work at heights installing telecom equipment/materials on towers, monopoles, etc. including mounts, radios and antennas.
• Ideally, 1+ years of tower climbing experience.
• Competent Tower Climber and Rescue per ANSI/ASSE Z490.1-2009, and ANSI/ASSE Z359.2-2017 (will certify)
• RF awareness preferred (will certify)
• Rigging experience preferred.
• Basic to Intermediate experience is required in the following areas: Physical, data-link and network protocols and architectures, Routers, Firewalls and switches, and System load balancing and redundant system architecture.
• Able to set up and or design simple to complex network involving wireless equipment, Cisco switches and routers.
• Demonstrates ability to diagnose and solve problems.
• Exhibits the ability to follow direction and possesses the ability to follow through.
• Must enjoy the challenge of technical concepts and communicate those concepts at varying levels.
• Basic experience with LAN and WAN Technology.
• Ability to comply with all Company implemented safety procedures.
• Knowledge of basic mathematics and electronics.
• Vision ability: close vision, peripheral vision, and ability to adjust focus.
• Ability to work in fast-paced and dynamic environments with limited supervision.
• Strong attention to detail with excellent time management and organization skills.
• Basic knowledge of DC components and best practices.
• Basic understanding of the physical network layer, CAT 5e/6, 66 blocks, 110 blocks, patch panels, fiber optic cables, etc.
• Ability to work in fast-paced and dynamic environments with limited supervision.
• Ability to work independently.
• Ability to work while standing 50 - 70% of the time.
• Ability to work with small components and wires to make cable connections.
• Ability to make cable connections in tight spaces by bending, reaching, twisting.
• Ability to differentiate between different sizes and colors of wires.
• Ability to lift 50lbs repeatedly
• Ability to perform Tower Rescues
• Vision ability: close vision, peripheral vision, and ability to adjust focus.
• Must have the ability to communicate by telephone, correspondence, and in person.
• Must have basic mathematics techniques
• Must be able to sit for extended periods.
• Must have ability to frequently use repetitive motions of the wrist, hands and/or fingers.
• Must be able to work in a standard office environment; no hazardous or disagreeable work conditions.
• Must have ability to operate standard office equipment, to include personal computer, telephone, copier, facsimile machine, and calculator.
• Must possess a Valid driver's license.

Education:

• High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

* Benefits listed above are for regular full-time position 

Base Salary:  The base salary range in Washington for this position is $23.00/hr - $30.00/hr, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.

• Field Deployment Technician I: $23.00/hr - $27.50/hr
• Field Deployment Technician II: $26.00/hr $30.00/hr

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO :

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): - content/uploads/2023/09/CCPA -Employee-Privacy-Notice.pdf 

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

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