Minimum skills and experience:
Minimum 2 years of experience working in a single point of contact help desk.
Experience using GroupLinks Everything Helpdesk application.
Strong customer service skills; telephone etiquette.
Good team-oriented interpersonal skills.
Good organizational skills.
Good analytical and problem-solving skills.
Good oral and written communications skills (technical and non-technical).
Strong understanding of the ACD system and trouble ticket process.
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