Job Description
Museum Store Associate (Temporary, Part-Time)
Museum Store
Reporting to the Manager of Retail and Merchandising of Museum Stores, the Museum Store Associate is responsible for providing outstanding customer service while working front-of-house retail and online retail at the museum stores. The position processes all store inventory and sells museum merchandise, exhibition catalogues, books, apparel, jewelry, stationery, kids' products, home items, special programming items, LACMA membership, and LACMA Fund donations. The Museum Store Associate position also provides outstanding customer service while working within select store spaces, ensuring that museum policies and procedures are upheld and sharing vital information about specific exhibitions and how they relate to store inventory, specifically exhibition catalogues. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude while working with various LACMA constituencies, including the general public, members, donors, VIPs, and staff.
Responsibilities
Operates a register/computer and receives payment for sale transactions while maintaining strict attention to cash handling accuracy
Actively promotes, sells, store merchandise and LACMA memberships
Processes online and special orders
Gift wraps merchandise
Takes inventory of merchandise stock and maintains stock levels on the sales floor, and maintains store displays
Tags and stickers merchandise
Actively demonstrates a customer-first attitude by exemplifying excellent internal and external customer service skills at all times
Maintains a conversational knowledge of LACMA’s general policies and procedures, membership programs, and the exhibition and programming schedule
Shares factual and necessary information with colleagues, visitors, and members via excellent written and verbal communications
Attends various training sessions as scheduled
Escalate any customer service issues, complaints, or unanswerable questions to the LACMA Store management team
Maintains regular and reliable attendance
Performs other duties or special projects as assigned
Benefits
The expected hourly rate for this Los Angeles, CA-based position is $20.00, subject to change.
Qualifications
At least one year of retail experience in a high volume and customer service focused setting
Background in Art History preferred
Strong skills in point of sale software, preferably in Erply and Shopify
Basic math skills
Must operate with attention to detail and strong organizational skills while managing a continuous workflow
Open availability including holidays, nights, and weekends
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