Retail Manager Job at SSRG Cake, LLC - 07, Atlanta, GA

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  • SSRG Cake, LLC - 07
  • Atlanta, GA

Job Description

Job Description

Job Description

Responsibilities

  • Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department.
  • Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures.
  • Ensure consistency in all aspects of operational success across locations.
  • Maintain compliance with regulatory requirements in all locations.
  • Provide support and guidance to all Front of House associates.
  • Create and implement a comprehensive training and development plan for all levels of Front of House employees.
  • Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel.
  • Foster an environment for employees that values creativity, fun, openness, and collaboration.
  • Conduct regular store visits to provide redirecting coaching and praise when appropriate.
  • Work with leaders of all departments to ensure success of stores and Company as a whole.
  • Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company.

Requirements

  • Excellent time management.
  • Ability to adjust communication style to interact successfully with a variety of people and personalities.
  • High levels of composure and confidentiality.
  • Experience managing standards and expectations across multiple locations.
  • Strong passion for customer service.
  • Business acumen and decision-making prowess.
  • Extensive background in Retail and Customer Service, including training and multi-location development.

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