Job Description

Summary

Serves as a relationship manager and advisor for assigned students to deliver a positive learning experience; advises, provides academic counsel, and proactive support to students from acceptance and initial enrollment through program completion

Diversity & Inclusion 

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply. 

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Essential Job Functions

• Provides ongoing academic advising to undergraduate and graduate students
• Assists students with course selection and registration, course waivers, withdrawals and course drops, and other academic-related administrative requests
• Establishes and maintains ongoing contact with students through a variety of communication methods, including telephone, email, workshops and seminars, blogs, and social media sites
• Answers customer questions in a professional and courteous manner; employs a collaborative approach to problem-solving questions or concerns from students
• Establishes and maintains collaborative and cooperative relationships with staff, faculty, and other internal constituencies to resolve student issues related to enrollment in programs
• Builds relationships with students by providing guidance on time management, study skills, career exploration, and other areas of need
• Uses analytics data to track student progress and outcomes in courses; provides proactive outreach to students who appear to be experiencing difficulties
• Conducts ongoing reviews of assigned students' academic progress and records, monitoring retention of assigned students against the university's retention goals; implements outreach and communications accordingly
• Assists with implementing, monitoring, and measuring retention strategies for students; identifies opportunities for improvement in providing students with a positive student experience
• Performs other duties as assigned

Required Qualifications

• Minimum of a master’s degree
• Experience working in academic advising in higher education, telemarketing or other related experience 
• Excellent communication and customer service skills

Preferred Qualifications

• Experience with Ellucian Banner, Degree Works, Starfish

Please Note: Qualified candidates must live or relocate within a daily commuting distance of the Charlotte Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.

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