Job Description

divh2Assistant Program Supervisor/h2pSince 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients./ph3Day in the Life of an Assistant Program Supervisor/h3ulliCreates and fosters an environment that supports Crossroads Mission and Inspire Culture/liliSupports and reinforces Crossroads policies and procedures/liliAssists Program Supervisor with the achievement of Crossroads 4 main KPIs: Census, Attrition, EBITDA and NPS/liliProactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters/liliPartners with Program Supervisor in conducting interviews for open positions/liliAssists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc./liliPartners with Program Supervisor to monitor team performance and compliance, and assist with staff training/liliCreates schedules and approves timecards for teammates at assigned centers/liliPerforms front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology/liliEnsure labs are completed in a timely manner and sent to the appropriate lab/liliReconciliation of payments and transportation of deposits to bank/liliPrimary point of contact for all patient concerns and escalation to Program Supervisor/liliMaintaining patient insurance information and facilitate conversations regarding insurance concerns/liliOrdering and maintaining all supplies for assigned center(s)/liliCommunicate necessary changes with team and ensure changes are implemented timely and effectively/liliComplete and facilitate performance evaluations with the assistance of the Program Supervisor/liliOngoing evaluation of staffing needs and escalation of needs to Program Supervisor/liliAvailable and onsite during hours of center operations/liliAssists Support Departments as needed/li/ulh3Education and Experience Requirements/h3ulliPreference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience. Individuals should also have experience working with individuals with substance abuse or mental health. The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements./liliHighschool Diploma or GED required/li/ulh3Hours, Schedule, and Travel (if applicable)/h3pStart and end times may vary some, however, this position will work 40 hours a week with marketing and outreach efforts./pulliMust be willing to travel to all center locations. Crossroads has a travel reimbursement policy which includes mileage reimbursement./liliThe schedule below outlines the current patient hours. Candidates work with the Regional Director to confirm if changes need to be made to the work schedule./liliTeammates start and end times may vary some from patient hours based on what is needed to prepare for and close out your day. Patient hours are subject to change based on Providers availability and business needs./li/ulh3Position Benefits/h3ulliHave a daily impact on many lives/liliExcellent training if you are new to this field/liliMileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate./liliCommunity events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events./liliOpportunity to save lives everyday!/li/ulh3Benefits Package/h3ulliMedical, Dental, and Vision Insurance/liliPTO/liliVariety of 401K options including a match program with no vesture period/liliAnnual Continuing Education Allowance (in related field)/liliLife Insurance/liliShort/Long Term Disability/liliPaid maternity/paternity leave/liliMental Health day/liliCalm subscription for all employees/li/ul/div

Job Tags

Similar Jobs