Job Description

Job Description

About Us:

We are Anyway: the learning-to-earning coach built to help the next generation explore what’s possible.

We’re reimagining how young people figure out their next steps, blending youth insight with technology and industry connection to open up new possibilities and make informed decisions about their future.

Our ecosystem brings together students, educators, industry, and government to make guidance feel more personal and pathways more visible, shaping a future where every young person can find their thing, in their own way.

Role Overview:

As the first US-based Customer Success Manager at Anyway, you will be pivotal in working with schools, districts, and partners to ensure our customers are achieving their goals. You will align our product to meet their needs, driving adoption, resolving challenges, and building long-term relationships that foster retention and growth.

Key Responsibilities:

• Customer Engagement: Working closely with schools, districts and partners to understand their objectives and align our solutions to meet their goals.
• Onboarding & Adoption: Lead effective onboarding processes, ensuring customers are equipped to use our platform to its fullest potential.
• Relationship Building: Cultivate strong, long-lasting relationships with customers, acting as their trusted advocate and point of contact.
• Identify Opportunities: Continuously assess customer usage and identify opportunities for expansion and increased impact.
• Problem Resolution: Address and resolve any challenges customers may encounter, ensuring a seamless experience.
• Feedback Loop: Gather customer feedback and collaborate with our product team to enhance our offerings.

Qualifications:

• Bachelor’s degree in Education, Career Development, or a related field.
• 5-8 years in customer-facing roles, preferably in education technology or career development.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Proven track record of building and maintaining customer relationships.
• Proficient in using CRM tools and data analysis.

Ideal Candidate Traits:

• To hit the ground running, you must have previous experience working with schools districts.
• Driven by purpose and motivated by the desire to make a meaningful impact in the educational sector.
• Comfortable navigating shifting priorities and fast-paced environments.
• Someone who values collaboration and open communication, contributing to a positive team culture.
• Eager to seek knowledge and embrace new challenges for personal and professional growth.
• Deeply invested in our mission and the positive changes we bring to students and educators.

Work Environment:

• Hybrid role working 3 days a week with the team in the Brooklyn based office, increasing to 5 days on occasion as needed.
• Supportive and respectful workplace culture that values open communication.
• Opportunities for professional development and continuous learning.

Join Us:

If you are a passionate career advocate who thrives on collaboration and is committed to making a positive impact in education, we would love to hear from you!

Apply now to be part of our mission at Anyway.

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