Job Description

Job Description :

Pay Range : $20hr - $25hr

• Troubleshooting problems related to desktops / Laptops, MAC, Windows operating systems, and O365 / M365 applications.
• Troubleshooting Unified communication tools such as Teams, Zoom video call-related issues.
• Should be familiar with collaboration tools, meeting room equipment, and meeting room checks.
• Must have exposure to Windows 10 and 11 migration, user profiles management, and data backups.
• Troubleshooting Windows Profile, printers, and shared drives related issues.
• Troubleshooting network connectivity issues.
• Deploying a standard image on desktops and laptops using Endpoint Manager / Intune.
• Providing 1st line technical support, answering support queries via phone and email.
• Maintaining a high degree of customer service for all support queries and adhering to service management principles.
• Familiarity with IT Infrastructure tools such as Azure AD, Endpoint Manager / Intune, M365, etc., is preferred.

Technical Proficiencies :

• Taking ownership of user problems and being proactive in resolving user issues.
• Logging all calls on the call logging system, ensuring incidents, tasks, and problems are documented.
• Responding to inquiries from clients and helping resolve hardware or software problems.
• Escalating more complex issues to relevant IT support personnel.
• Notifying relevant staff to arrange external technical support when needed.
• Experience with pre-built PCs.
• Good experience in desk-side support.

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