Desktop Support Technician Job at Cynet Systems, Commerce City, CO

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  • Cynet Systems
  • Commerce City, CO

Job Description

Job Description :

Pay Range : $20hr - $25hr

  • Troubleshooting problems related to desktops / Laptops, MAC, Windows operating systems, and O365 / M365 applications.
  • Troubleshooting Unified communication tools such as Teams, Zoom video call-related issues.
  • Should be familiar with collaboration tools, meeting room equipment, and meeting room checks.
  • Must have exposure to Windows 10 and 11 migration, user profiles management, and data backups.
  • Troubleshooting Windows Profile, printers, and shared drives related issues.
  • Troubleshooting network connectivity issues.
  • Deploying a standard image on desktops and laptops using Endpoint Manager / Intune.
  • Providing 1st line technical support, answering support queries via phone and email.
  • Maintaining a high degree of customer service for all support queries and adhering to service management principles.
  • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint Manager / Intune, M365, etc., is preferred.

Technical Proficiencies :

  • Taking ownership of user problems and being proactive in resolving user issues.
  • Logging all calls on the call logging system, ensuring incidents, tasks, and problems are documented.
  • Responding to inquiries from clients and helping resolve hardware or software problems.
  • Escalating more complex issues to relevant IT support personnel.
  • Notifying relevant staff to arrange external technical support when needed.
  • Experience with pre-built PCs.
  • Good experience in desk-side support.

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