Job Description

Desktop Support Technician
Contract to Hire
Onsite M-F in Baltimore MD

• Configure and deploy computers using tools such as Jamf Pro, MECM, and Ansible
• Provide technical support to staff and partners both in-person, telephone, and through other collaboration tools.
• Install, configure, troubleshoot and repair computers, peripherals, printers, VOIP phones, software, and other equipment.
• Assist with office moves for new and existing employees.
• Perform basic maintenance and troubleshooting of A/V equipment and conference rooms, including resolving technical problems and assisting staff and partners with connecting to A/V systems .
• Other duties and responsibilities as assigned.

• Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent work experience.
• 5+ years work experience in a related field.
• Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
• Excellent customer service and communication skills.
• Ability to effectively prioritize and execute tasks in an interrupt driven environment.
• Proven analytical and problem-solving skills.
• Ability to lift/move computer equipment up to 40 lbs.

• Apple Certified Macintosh Technician Certification (Preferred)

Equal Opportunity Employer, including disability and protected veteran status

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